Daily Archives: October 10, 2007

The Return of Voice Control

I don’t know about you, but I am less than thrilled by the recent re-emergence of voice activated phone selections. Call any airline, insurance, credit card, or online store these days, and more likely than not (in the authors experience) you will be presented with a menu that requests you “SAY” the option, rather than just push a number on the keypad. This trend seems to have gotten stronger during, say, the last 1-2 years. Only upon not saying anything, do you sometimes get the option to push a number button instead.

A long time ago, phone menus were voice operated, but functioned poorly. Companies realized that and switched to numbers. Back then, voice menus would tell you to hold the line if you were calling from a rotary phone. Now that technology has improved, voice-recognition is back. But why remove the option to punch a number key? Have rotary phones have seen a revival in the last two years? Clearly not. Continue reading